• The Customer Care Representative (CCR) supports the day-to-day operations of the company and is the primary point of contact for customers.
  • The CCR answers incoming calls and makes outgoing calls. Primary job task is booking service calls for both companies, process paperwork, and resolving customer relations in a professional manner.
  • As part of this responsibility, the CCR will interact with not only the customers but the field personnel, with dispatching, and managing both companies schedule board to ensure efficiency and accuracy.
  • A successful CCR must have the ability to function as a part of a team, independently, and be able to multitask in a busy work environment.


  • High School Diploma (or equivalent).


  • Driver’s license
  • Previous sales experience (preferred 1+ year in-home sales)


  • Multi-tasker & organized.
  • Self-starter and reliable.
  • Humble.
  • Willing to learn.
  • Strong customer service skills.
  • Present and communicate professionally (written and verbal).Excellent interpersonal communication skills on a professional and technical level.
  • Able to work both independently and as part of a team.
  • Strong knowledge of Microsoft Excel and Word.
  • Must be a creative and critical thinker.
  • Telephone etiquette and working knowledge of email systems.
  • Bilingual a plus, not required.
  • Customer service experience required.


  • Top health insurance
  • Life Insurance
  • IRA Plan
  • Paid Vacation (after 1 year)
  • Paid Holidays (after 90 days)